Because some conditions are not within your control, our drivers will do their best to complete your service as contracted. However, repeated trips due to dumpsters being unavailable as described here and on the Site Requirements page will be subject to additional charges. Returning repeatedly increases fuel and labor costs as well as related environmental impacts.
We cannot guarantee delivery/pick times. These are subject to workload, traffic and weather conditions. During severe weather conditions, there are times that our driver will not be able to access your site. This is at the driver’s discretion. You will be notified by our office to reschedule your delivery/pickup when conditions improve.
If a delivery / pick up is missed, please contact us as soon as possible for rescheduling.
If your dumpster was not picked up because of problems with our service requirements, please resolve the issue before calling.